Phoenix Children's Hospital
Doctor: Not Applicable
ER ill-equipped to handle patient load
Hospital Complaint About: Phoenix Children's Hospital - Not Applicable
Author: Undisclosed
Hospital Service: ER Wait Was Long
Occur date: Feb 17 2011
Post date: Feb 18 2011, 07:54:29 PM
Doctor Complaint: Not Applicable - Phoenix Children's Hospital
I am a psychiatric nurse practitioner. While on call last night, my patient's mother called to report a mental health emergency, but that on entering Phoenix Children's Hospital ER, there were about 100 people waiting, and that the line for triage was out the door. I could hear the noise in the background.
Due to the severity of my patient's symptoms, I directed the family to go to another hospital in the area, where she was treated promptly and determined she had a seizure and needed to see a neurologist.
I was appalled at the family's description of the state of the ER. I will direct my patients to other hospitals from now on.
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