Loyola Univ Medical Center
Doctor: No Doctor Involved
Patient Billing is an Absolute Disaster
Hospital Complaint About: Loyola Univ Medical Center - No Doctor Involved
Author: Undisclosed
Hospital Service: No Comment
Occur date: Jun 22 2010
Post date: Jun 22 2010, 10:21:54 PM
Doctor Complaint: No Doctor Involved - Loyola Univ Medical Center
This is an ongoing problem. Loyola University Hospital bills out of two divisions....for "facilities use" and for physicians. The bills have a slightly different name at the top and payments are sent to two different addresses. If a check is sent to the wrong address...even though it's made out to the right place...even though it encloses their OWN documentation that shows what one is paying...they don't forward it...they don't call the customer (which is what a patient REALLY is). They simply apply it to the oldest open amounts they show in their particular division and create an accountng nightmare for their customers. I've obviously had this problem. I've written letters...made phone calls and gotten no return calls...have only begun to straighten it out by a personal visit to the hospital.
No private company could operate in this manner. It is shameful.
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