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Advocate Trinity Hospital

Doctor: Er

WHAT'S THE CRITERIA FOR AN EMERGENCY?

Hospital Complaint About: Advocate Trinity Hospital - Er

Doctor Complaint: Er - Advocate Trinity Hospital

BROUGHT MY DAUGHTER TO TRINITY BECAUSE SHE WAS HAVING SOB, WITH RETRACTIONS. UPON ENTERING THE ER, THE GREETER @ THE DESK, AFTER SHE FINISHED HER BAG OF CHIPS, & PHONE CALL, ASK ME, UNCARINGLY, WHAT I WAS THERE FOR.

MIND YOU, A BLIND PERSON COULD SEE MY BABY WAS TACHYPNEIC (SOB). MY CHILD'S NAME WAS PLACED IN THE COMPUTER, AND I WAS TOLD TO GO TO THE WAITING ROOM AND WAIT FOR MY CHILD'S NAME TO BE CALLED FOR REGISTRATION.

AFTER ABOUT 10 MINUTES, WE WERE CALLED TO REGISTER THEN SENT "BACK TO THE WR" WHERE A "TRIAGE NURSE WOULD CALL US." I JUST KNEW ONCE THE TRIAGE NURSE "ASSESSED HOW FAST MY BABY WAS BREATHING, & THE FACT THAT SHE WAS WHINY & NOT PLAYFUL, WE WOULD BE SEEN BY AN ER M.D STAT.

BUT THAT DIDN'T HAPPEN. WE WERE TOLD TO GO "BACK TO THE WAITING ROOM" AND THEY WOULD CALL US AS SOON AS THEY COULD. WELL AFTER ABOUT 30 MIN WENT PASS, MY NAME WAS CALLED AGAIN. BUT IT WASN'T FOR THE M.D IT WAS REGISTRATION AGAIN FOR ME TO "SIGN FOR CONSENT." BY THIS TIME I AM FED UP AND FRUSTRATED. I ASK THE REGISTRATION CLERK "BEFORE I SIGN THESE PAPERS, HOW LONG BEFORE MY BABY SEE'S THE DOCTOR?" SHE SAID SHE DIDN'T KNOW, I WOULD HAVE TO ASK THE "TRIAGE NURSE." BUT IF I LEFT, I WOULD BE BILLED FOR THE TRIAGE.

I THEN WENT BACK TO THE TRIAGE NURSE & ASKED HER, "HOW LONG B4 MY BABY CAN SEE A DOCTOR?" SHE REPLIED, "I DON'T KNOW, ITS HARD TO SAY." I COULD NOT BELIEVE WHAT I WAS HEARING, NOT TO MENTION MY BABY WAS BREATHING ABOUT 64BREATHS PER MINUTE BY NOW.

SO INSTEAD OF LETTING MY BABY "CODE IN TRINITY'S ER" ME AND MY CHILDREN GOT BACK IN THE CAR, DROVE ABOUT 15 MIN ACROSS TOWN TO "ADVOCATE CHRIST CHILDREN'S HOSPITAL."

WHEN WE GOT TO THIS ER, NOT ONLY DID THEY ASSESS MY BABY RIGHT AWAY, THE TRIAGE NURSE NOTICED RIGHT OFF MY BABY WAS HAVING TROUBLE BREATHING, AND A TEMP OF 103.9. MY BABY WAS IMMEDIATELY GIVEN TYLENOL. AND WE WERE LED TO THE BACK ER, WHERE WE SEEN A DOCTOR, MY BABY RECEIVED A NEB TX. AND ALL WITHIN 30 MIN. FOLLOWED BY A CXR.

NOW TRINITY HAS THE NERVE TO SAY THEY ARE GOING TO BILL ME? ON THE CONTRARY, I THINK I SHOULD BE THE ONE "TO BILL THEM."

Other Complaints About: Advocate Trinity Hospital

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